Real humans. Real help.
Whether it's sales, support, partnerships, press, or a weird edge case, give us a call or send us a message. Most enquiries receive a reply within a few hours during Australian business hours.
Sales, support, billing. Same address. We triage and route.
*slowest way to get help
You can also reach out to us via Facebook Messenger or by sending a message through our parent website.
Business Hours
Mon - Thur: 9am - 5pm AEST
Fri: 9am - 1pm AEST
Common reasons people contact us for support
Sales questions
Pricing, feature questions, demo requests. We're happy to walk through how the platform handles your specific workflow.
Technical support
Stuck on something? Tell us what you tried + what happened. Screenshots help heaps.
Billing
Invoice questions, plan changes. We're flexible on edge cases. Just ask.
Marketplace disputes
Both buyers and sellers can escalate stuck escrow funds to us. We mediate and release fairly.
Partnerships
Got a tool, service, or community that fits the maker / fab ecosystem? Tell us about it.
Press / media
Quick turnarounds for journos and content creators. Mention deadline so we can prioritise.
Want to buy a CNC machine, parts or a controller?
CNC3D Business handles the business side. For CNC machines, controllers, spindles, VFDs, tooling, and accessories, visit our parent site CNC3D.
Try before you buy.
Most questions answer themselves the moment you click around the free tier.